Tuesday, May 24, 2005

Update on Amazon

Amazon was involved in another Koran 'desecration'. Read more here. At the bottom of that entry I posted the e-mail I sent them. Here's their reply:
Thank you very much for writing to us about this sensitive issue.

Amazon.com does not tolerate discrimination of any kind, and we share the distress and deep concern that the Muslim Public Affairs Council has expressed about the report concerning the used book purchased from one of our third-party merchants. As soon as we learned about the defaced product, Amazon.com immediately apologized to the customer and contacted the seller to investigate the incident and ensure they take steps to prevent this from happening again.

The altered book was purchased in used condition from a third-party bookseller through Amazon’s Marketplace. As you may know, Amazon.com provides a platform where third-party sellers can offer new and used books for sale alongside new books offered by Amazon. Products purchased from a third-party seller are fulfilled directly by the seller, not Amazon.com. In this case, the seller has listed its products on Amazon.com for over a year, and has received a 4.9 “star rating” (on a scale of 1 to 5) from thousands of Amazon customers.

In this case, the seller was not able to determine when the product was altered, and it appears likely the book was defaced before it ever reached the seller’s inventory. At our request, the seller is instituting more stringent quality control over its incoming stock. Also, Amazon.com has suspended the seller from listing any copies of the Qur’an on our site for the indefinite future, though they are free to sell all other books.

As a bookseller, we believe that offering customers open access to written speech is one of the most important things we do. We place the utmost value on providing customers the ability to partake of any and all viewpoints and ideas freely, without scrutiny or judgment by others. We know firsthand that the ability to share ideas can foster greater understanding among and between people of all faiths and
religions.

Thank you for your comments. It is always important for us to hear how customers react to all aspects of shopping at Amazon.com.

Sincerely,
They have not read a word I wrote. And what's worse, they AUTOMATICALLY ASSUMED I WROTE BECAUSE I WAS OFFENDED AT THE ALLEDGED 'DESECRATION'.

Amazon is on full auto-pilot Muslim appeasement mode.

Here's what I wrote back:
> Thank you very much for writing to us about this sensitive issue.
>


Thank you for your AUTOMATED response. You clearly have not read my e-mail, because your response to it shows the action you feel you must take is the exact OPPOSITE of what I would have preferred. I shall cease purchasing books from Amazon from now on, and advise everyone I know to do likewise.

regards,
I guess they know where the money is.

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